Homeowners' Frequently Asked Questions
Q: Do you do credit checks on your applicants?
A: Yes, we find that the more you do on the “front end” of the rental process, the more successful you will be. We screen our applicants closely and also verify any and all rental references. Our rental application also cross references
the eviction data base to see if any applicants have been evicted but didn’t mention it on their application.
Q: How do you handle monthly proceeds?
A: Rent is processed and issued to you by the 10th of every month. To insure that you receive your rental proceeds in timely manner that you take advantage of our ACH direct deposit so that you do not have to wait extra days for your check to arrive
in the mail.
Q: How do you handle repairs?
A: Repairs are addressed on a case by case basis. If you have a home warranty, we deal directly with your warranty company. Otherwise, we will dispatch a repair person to the rental for an assessment of what needs to be done. Because we are charged
a service call fee with each trip the repair person makes, if the repair is minor and will be under $125- we go ahead and authorize the repair to be completed at that time in order to avoid an additional service call fee. (Service calls can range anywhere
We do not keep funds on hand for repairs. Repairs are deducted when rent is processed each month and the remainder is forwarded to you.
Q: How long does it take to do an eviction?
A: Evictions are a full 30 day process. We will communicate with you each step of the way.
Q: How much is your fee?
We charge a flat 10% which covers all expenses resulting in renting your property and maintaining your account. We do not charge a fee if your house is vacant ( how is that for incentive to rent your property quickly?).
We do not charge add'l set up fees, leasing fees, etc. We do however retain any NSF fees, late fees, application fees, etc. to help off set extra fees we incur with extra ACH transactions, bookkeeping, etc.
We only require a reserve fee on hand if the house is vacant and we are maintaining the yard, otherwise repairs are deducted monthly from rental proceeds.
Q: How often do you do inspections?
A: We do yearly walk through inspections when the leases come up for renewal. We also do frequent drive bys to make sure nothing needs to be addressed on a routine basis.
We are very proud of a new inspection layout we have recently added that allows us to take pictures, post comments, recommend repairs and send it straight to our homeowner’s email with just the click of the button.
Q: What do you do if tenants do not pay on time?
A: A big key to success is communication. If a tenant will be late with their rent, we notify you immediately. It is your decision to except their payment date or you may ask that we go ahead and start the eviction process; it is completely up to you.
If tenants are not communicating with us regarding their rental payment, we will automatically file and get the eviction process started. If the tenant decides to stay after that point, they are required to pay any unpaid rent, late fees and court fees.
Q: What if I decide to put my house up for sale?
A: We can help with that as well. We are licensed brokers and can guide you in the direction that will work best for you.
Q: What types of properties do you manage?
A: We manage all types of properties, Single family homes, apartments, duplexes, condos, town homes, commercial and more. We would love to discuss any opportunity to help manage your property.
Ace Property Management
207 Fairway Drive
Fayetteville , NC 28305
Office number: 910 779 1992
Fax number: 910 849 3650
We offer a wide range of property management services to fit your needs as a landlord or home owner.